Legal warning

Identification data of the person in charge:

In accordance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and article 13 of the RGPD 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of this data, we inform you that the person in charge and owner of the website is Silento.

In this document, the user and/or client can find all the information regarding the legal terms and conditions that define the relationship between the user and/or client and Silento as responsible for this website. As a user and/or client, it is important that you know these terms before continuing your navigation.

This legal information is completed with the Privacy Policy, General Conditions of Use and Contract and, where appropriate, with the Specific Conditions of each product or service contained in a separate document between the user and/or client and Silento.

Privacy Policy

1. Object

In compliance with current legislation on the protection of personal data (Organic Law 15/1999, of December 13, Protection of Personal Data - LOPD. And Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons - RGPD), Silento wishes to inform users and/or clients of this website of the policy regarding the treatment and protection of personal data.

The sending of personal data implies the express acceptance by the user and/or client of our privacy policy (Consent of the user and/or client), so please read this policy carefully.

Silento informs users and/or clients of its website of the incorporation of their data into existing automated files in the aforementioned entity, with Silento processing their personal data, that are expressed in these conditions or are derived from them, with the purposes detailed below. The files created are registered in databases hosted on servers contracted by Silento to an external provider.

The provision of personal data through our portal requires a minimum age of 18 years, or to have sufficient legal capacity to contract.

2. Accuracy and truthfulness of the data

Users and/or clients who access this website are not obliged to provide personal information to navigate through it, therefore, any communication of data for such purposes will be because the user and/or clients have voluntarily decided to navigate or personalize the use of the services made available through this website.

Users and/or clients guarantee and respond, in any case, to the truthfulness, accuracy, authenticity and validity of the personal data provided, exonerating Silento from any responsibility in this regard and the user and/or sole client responsible for maintaining your personal data duly updated. Please notify Silento in the event of any variation or modification in your personal data.

3. Category of data

The categories of data that are processed are identifying data or those necessary to contract a service. Only minimal and strictly necessary data is requested in relation to the purposes for which they are required.

Silento does not request or require information or data from special categories of users and/or customers, these data being understood to reveal ethnic or racial origin, political opinions, religious or philosophical convictions, or union membership and genetic data, data relating to physical or mental health, data relating to sexual life, etc.

In the event that Silento at any time requires this information from the user and/or client, the express consent of the user and/or client will be requested to collect and use that information, communicating to the user and/or client, previously and unequivocally, the purpose of the collection and treatment of said information.

4. Purpose of the data

The data of users and/or customers registered through the forms enabled for this purpose on the website, are collected by Silento in order to facilitate the provision of services that Silento provides through said website. This information may include personal data such as the IP address, name and surname, physical address, email, telephone, and other information.

By providing these data, the user and/or client gives their consent for their information to be collected, used, managed and stored by Silento.

By checking the acceptance box located in the contact forms and sending your data, you also give your consent to send you communications, surveys and statistical studies and/or newsletters of our products, services and activities, by electronic means (email, SMS, WhatsApp) or by phone. Other purposes for which we process your personal data:

  • To guarantee compliance with the conditions of use and applicable law.
  • To support or improve the services offered by this website.
  • Other non-identifying data obtained through some cookies that are downloaded to the user's and/or client's computer when browsing this website are also collected. More information in our Cookies Policy.
  • To manage social networks.

5. Retention of data

The personal data provided will be kept as long as the commercial relationship is maintained or until its deletion is requested by the interested party.

6. Rights in relation to your personal data

Any person can withdraw their consent at any time, when it has been granted for the treatment of their data. In any case, the withdrawal of this consent conditions the execution of the subscription contract or the relationships generated previously.

Likewise, you can exercise the following rights:

  • Request access to personal data regarding the interested party. The interested party will have the right to obtain from the controller the confirmation of whether or not personal data concerning him is being processed and, in such case, the right of access to personal data.
  • Request their rectification when they are inaccurate
  • Request their deletion ("right to be forgotten") when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation of their treatment in certain circumstances.
  • Oppose the processing of your data at any time.
  • Request the portability of the data to another person in charge, when technically possible and in certain circumstances.
  • Other rights recognized in the applicable regulations.

Where and how to request your Rights: By writing to the person in charge at their postal or electronic address at specifying the right you want to exercise and regarding what personal data.

If you consider that your rights have not been properly addressed, you have the right to file a claim with the Spanish Agency for Data Protection.

7. Recipients of your data

Your personal data may be transferred to third parties when necessary for the provision of services offered by Silento by collaborators. In no case will Silento sell or rent your data to third parties.

8. Consequences of non-completion of data

The non-completion or partial completion of the personal data that is required could mean that Silento cannot attend to your request correctly and, consequently, the user and/or client could not make use of the services and activities that are available on the website.

9. Data security

Silento is committed to fulfilling its obligation of secrecy of personal data and its duty to keep it and to adopt technical, organizational and administrative security measures to protect its confidentiality and integrity, avoiding its alteration, loss, treatment or unauthorized access in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Silento includes an SSL certificate on its website. It is a security protocol that makes your data travel completely and securely, that is, the transmission of data between a server and the user and/or client, and in feedback, is fully encrypted.

Silento, in no case, can guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

10. Acceptance and consent

The user and/or client declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Silento in the manner and for the purposes indicated in this privacy policy.

11. Changes in the Privacy Policy

Silento reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Silento will announce on this page the changes introduced with reasonable notice before its implementation.

General Conditions of Access and Use

The user and/or client must access this website in accordance with good faith, the rules of public order and the General Conditions of Use detailed below. Access to our website is done under the sole and exclusive responsibility of the user and/or client, who will be responsible in any case for any damages that may be caused to third parties or to Silento.

Access to our website is free and does not require prior subscription or registration. However, certain services such as requesting information or contracting online services require providing personal data by filling in forms. The sending of personal data implies the express acceptance by the user and/or client of our privacy policy and our General Contracting Conditions that are set out below and/or in a separate document between the user and/or client and Silento in the case of hiring any of the products/services offered by it.

1. Services

The services offered by Silento are those that are detailed on its website:

2. Registration and duration

Access, registration and/or use of this site attributes the condition of user and/or client and constitutes a binding contract that the user and/or client expressly accepts, and which comes into force from the date of such access, registration and/or or use.

3. Users and/or Clients

The aforementioned General Conditions of Use will be applied independently of the Particular Contracting Conditions that in their case will be mandatory and that are an integral part of these. In order to access the services offered on this site, it is necessary to register, and you must provide those personal data that are required through the registration form, indicating in the case that you are acting on behalf of a company, the data identification that are required on it, after which you will receive compliance with your request.

Its registration is prohibited to all those natural or legal persons who in their country of residence or registered office are considered, in the case of natural persons, legally minors and in both cases, do not have the legal capacity to contract.

The user and/or client declares to be interested in the services offered by Silento and expressly declares that they have the legal capacity to contract in accordance with the applicable legislation in their territory, as well as that all the information that they will provide us for registration and billing (personal and professional, name, surname, identification document, email addresses, telephone numbers, company name, company CIF, data and credit card number, among others) is truthful, current, authentic and exact.

The user and/or client expressly states that they assume all the responsibilities that may derive from the improper use of the services and from each and every one of the activities carried out under their user and/or client profile.

The user and/or client undertakes, becoming sole and exclusive responsible, to use the services offered by Silento in accordance with the law, the general conditions described on this site and their respective updates, and in accordance with the rules in good faith. , moral, generally accepted good customs and fundamental rights and public liberties. Therefore it is totally prohibited to use the services offered by Silento in any of the following areas:

  • Promote fraudulent actions and business models and/or involve an act contrary to or in violation of the applicable country law.
  • Manifest or contain connotations of exploitation of minors, white trafficking, illegal acts, gender violence, racist, sexist, false, abusive, insulting, obscene, irreverent, offensive, insulting, tacit or expressly sexual, threatening, defamatory, harassing, inaccurate, animal abuse or discriminatory for any reason.
  • Infringe copyright, intellectual or industrial property rights, trademark rights, privacy, image rights and/or third party rights. Likewise, all those that suppose a direct or indirect competition with respect to the interests of the brands related to the group.
  • Alter or modify all or part of this site, introducing content that is susceptible to viruses or that may cause any damage to the Site or to users and / or customers.

In the event that Silento does not detect any violation of these restrictions but they are present, Silento, its subsidiaries, agents, directors, partners and employees will be exempt from any type of liability that may arise, being the user and/or client the only and exclusive responsible for any violation of any applicable law. Silento expressly reserves the right to deny subscriptions, renewals, prevent, or restrict access to the user and/or customer, as well as to suspend or delete the user or customer profile or account for any reason and without any justification.

4. Intellectual and industrial property

Silento, by itself or as an assignee, is the owner of the intellectual and industrial property rights of its website, as well as of elements contained in it (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by Silento or its licensors.

Under the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, all rights are reserved and expressly prohibited reproduction, distribution and public communication, including its method of making available, of the all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Silento. The user and/or client agrees to respect the rights of Intellectual and Industrial Property owned by Silento. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user and / or client must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Silento

The user and/or client expressly exempts Silento and will be responsible for any intellectual property or any other type of conflict that may arise with the real owner of said content.

5. Links

Some links contained on this website will allow you to link to other sites. Silento is not responsible for the contents of any linked site or its changes or updates.

The user and/or client is expressly prohibited from including content and/or the provision of services on third-party web pages that could involve direct or indirect competition with Silento and its services. Silento reserves the right to demand the total or partial cancellation of the links made, when it deems appropriate.

6. Use license

The user and/or client agrees with Silento not to disclose to third parties industrial and commercial secrets to which he accesses by virtue of this contract, even if it is terminated. The user and/or client will also be responsible for the breach of these obligations by their employees or third parties who access it.

Failure to comply with what is expressed in this section will cause the service to be terminated regardless of the legal actions that may be taken by Silento.

7. Responsibilities

Silento will not be held liable for any damages that may occur due to failures or bad configurations of the software installed on the user's and/or client's computer. All responsibility for any technical incident or failure that occurs when the user and/or client connects with the site is excluded. Likewise, the absence of interruptions or errors in accessing the website is not guaranteed. Likewise, Silento reserves the right to update, modify or delete the information contained on its website, as well as its configuration or presentation, at any time without assuming any responsibility for it.

Silento is not responsible in the event of loss or damage to the information of the user and/or customer account, and that may occur as a result of changes that Silento introduces in its services or products, any corruption or storage failure caused by a bad data transmission or error in the computer systems, bad identification of the user account or misuse of the password, allowing third party access to your user and/or customer account.

Silento will not have any responsibility for failures or delays in its benefits in the event that the delay is caused by a labor strike or lockout, supply restriction, riots, acts of terrorism, insurrection, fire, flood, storm, explosion, earthquake, Internet failures, computer viruses, force majeure, war, government actions or any other cause that is reasonably beyond the control of Silento.

Silento does not guarantee uninterrupted or error-free service. These services may be interrupted for maintenance services, updates or technical improvements. In no case will Silento be liable for any economic or any other type of damage, derived from the equipment manufacturers, the providers of remote servers, telephony or intermediate access networks in said equipment, or the lines and networks used to the development of the service provided.

To the extent permitted by applicable legislation in Spain, Silento is not responsible for damages (including, among others, direct or indirect damages, lost profits, interruption of commercial activity, loss of commercial information or any other pecuniary loss) that are derived from the use of the contracted products or services or from the inability to use them, even if they have been previously informed of the possibility of such damages.

8. Compensation

Silento will not be bound by the commitments or promises made by the user and/or customer, or by people outside his company or by erroneous expectations of the user and/or customer regarding the functionality of the products and/or services offered by it.

The user and/or client of Silento must indemnify, defend and keep Silento, its affiliates, its employees, its directors, its owners, its attorneys and investors from any fault of any third party. that is related to any use of Silento by the user and/or client.

9. Prices and payment methods

The prices for the services offered on this website will be those indicated in it or expressly agreed in a separate document between the user and/or client and Silento.

Silento expressly reserves the right to modify the prices or discounts established at any time, as well as the modification of the conditions of use and/or contracting in whole or in part, without the need for any justification or prior notice. Any modification will be made accessible through the Silento website or will be communicated to the user and/or client in particular, and will be applicable from the date of its publication. The user and/or client will be obliged to periodically review the prices and the conditions of use and contracting, in order to be aware of any changes.

The user and/or client who wants to request a quote for a specific service based on their specifications, will be provided by Silento and their hiring will be effective by paying the agreed amount. The user and/or client will provide at the time of contracting the services, in addition to the billing data, the data of the means of payment, either by direct debit, credit card, etc; through which Silento will automatically collect the corresponding amounts.

The lack of payment by the user and/or client of the stipulated amounts, the return of the charges or any other irregularity with the payment of the expected amounts, will give Silento the right, in its sole discretion, to execute the process as a precautionary measure. Withdrawal of services regardless of the claim of payment by Silento.

In the event of termination of the contract for non-payment and for any other reason, Silento disclaims any responsibility towards the user and/or client, assuming the commitment to maintain the services and for the period contracted to the users and/or clients who find the payment with Silento.

10. Deregistration and cancellation

The user and/or client may cancel their user and/or client account at any time by notifying Silento through an email sent to the address stating their clear and unequivocal wish to unsubscribe from the contracted services and as a user and/or client of the site.

The user and/or client expressly accepts that the cancellation of the contracted services implies the early termination of this contract, exempting the parties from their mutual obligations regulated herein, except obligation to pay in full all amounts due.

In case of cancellation for any type of infraction, the consequences of said cancellation will be the same as in the previous paragraph, except the exemption of obligations and responsibilities on the part of the user and/or client, Silento reserving the possibility of taking legal action that you consider appropriate.

11. Legal provisions

If any clause of the present is inapplicable or is declared, totally or partially, null or ineffective, or without effect by any Court, such nullity or ineffectiveness will only affect said clause or the part of it that is null, in no case will affect the validity of the other clauses.

By registering as a user and/or client, you expressly accept these terms of use and contracting and are bound to comply with them together with the legal notice and the privacy policy. Likewise, the particular agreements that may be signed between the parties constitute the complete legal agreement between the user and/or client and Silento.

In the event of termination of this contract for any reason, the user and/or client shall in no case be entitled to compensation for goodwill, lost profits, similar compensation or any other type of compensation.

These conditions of use and contracting will be governed by the applicable Spanish legislation, to which the contracting parties expressly submit.

For any questions that may arise derived from the interpretation, application, compliance or non-compliance of what is established herein, the parties submit, expressly waiving any other forum that may correspond to them, to the jurisdiction of the Courts and Tribunals, unless the legislation applicable imperatively determine a different jurisdiction or different legislation.